![]() ![]() What advice would you give your younger self? You can create a good use case by adjusting AI to what you want. ![]() Productivity and work efficiency can be increased by AI and humans working together. What advice would you share with others who are considering using AI?ĪI is not something special it exists in our everyday life. In the future, we hope to widen our service range and improve convenience for customers by enabling 24-hour inquiry handling. Recruiting and retaining good workers is a common challenge-one that we believe AI will help us address. Also, in recent years Japan’s workforce has been decreasing. A lively exchange of opinions and thorough information-sharing are also important throughout the process.Īs operators have the support of AI, customer satisfaction has increased because customers’ inquires are answered more quickly. It’s important to research and study things from all aspects, and to proactively work on building necessary features. To that end, Ryoko helped launch a Watson-enabled operator onboarding tool that has reduced the new operator training period by 30%, as of March 2020. ![]() Under Ryoko’s leadership, JACCS turned to IBM Watson to accomplish two goals: Give customers the information they need, quickly, and reduce the training period and turnover rate for operators. JACCS, a Japanese consumer credit company that offers many products and services, receives a large volume of customer inquiries on a wide variety of topics. ![]()
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